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Frequently asked questions
Need to speak to Customer Services?
How do I report a claim?
If you’re involved in an incident, please call us as soon as you can on 0173 274 7100 Alternatively, you can text “CLAIM” to 83118 and a member of our team will call you back. Our UK‑based claims notification support is available 24/7, so you can report a claim day or night.
Who do I contact if I want to check an existing claim?
All Motorcade claims are managed by Acorn Claims, part of the Acorn Group. To check on an existing claim, contact us on 0330 331 0714 during our office opening hours, which are Monday – Friday: 08:00 – 18:00 / Saturday: 09:00 – 17:00 / Sunday & Bank Holidays: Closed.
Breakdown assistance
If you have optional breakdown cover included in your policy, you can call us for breakdown assistance.
If you are unsure you have purchased the breakdown cover, please refer to your policy documents by accessing the Customer Portal.
Financial help
If you need financial help, please access our dedicated page to learn more.
How to make a complaint
To speak to us right away, please contact us via the Webchat. Our Webchat opening hours are Monday to Saturday, 09:00 – 17:00. For further options on making a complaint, please visit our make a complaint page.