Financial help

Do you need help with your financial circumstances?

We understand that many of our customers may be experiencing financial difficulties and other uncertainties. We are here to help our customers through difficult times, so if you are paying for your annual premium by monthly instalments, we have highlighted some of the support options that may be available to you.

Spread the cost of your monthly instalment

If you have missed a payment and need a bit more time to pay, you may be able to split your missed payment into 3 weekly instalments or pay half now and half next week.

To find out more about this option, please access the Customer Portal, select a policy then click “Payments”.

Change your Direct Debit date

You may find that changing your monthly instalments to a more suitable date helps you manage your payments.

To change the Direct Debit payment date for a policy, please access the Customer Portal.

Additional support

If you require additional support, our specialist team may be able to provide you with a more tailored solution specific to your personal circumstances. To discuss your options, please call them on 01704 339 340.

Our specialist teams opening hours are Monday to Friday, 09:00 – 17:00.

Other debt help and guidance

If you are experiencing any financial difficulties, you could get free, non-judgmental and independent help and advice from several organisations, including:

Money Helper’s Debt Advice

Locator Tool: www.moneyhelper.org.uk/debt-advice-locator or contact them on 0800 138 7777.

StepChange Debt Charity

For debt advice throughout the UK, phone 0800 138 1111 or visit www.stepchange.org.

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice or go to www.citizensadvice.org.uk.